Contact Center Solutions
Loyalty Program Enabled
Our Contact Center solution supports your guest recognition and/or loyalty program with ease. Access guest details and member information, while allowing members to redeem points with a cash value for part or for the entire stay.
Total Rate Access
Our Contact Center solutions allows hotel to give agents access to public, promotional, package, corporate negotiated and group rates. Never miss a call and never miss a potential sale, including access to fenced rates. Hotels can also give the Call Center the ability to override rates if they choose too.
A Solution and A Service
When using our Contact Center Solution and our Contact Center Service, your guest will be in the best hands, 24 hours a day, 7 days a week. In addition general call center services, our agents are trained in sales and up-selling, improving better conversions and more revenue per transaction.